Hill of Oaks Lodge & Caravan Park

COVID-19

On the 30th of December, Cumbria was placed under additional tier local lockdown restrictions and raised to Tier 4 https://www.gov.uk/guidance/tier-4-stay-at-home. This means the Park will be closing at 00.01 Thursday 31st December until 1st March 2021. We are asking owners and holidaymakers that are already on Park to return to your home as soon as practical.

We will be in touch with our holiday home owners, please contact Park managers directly if you have any questions. We will be in touch with any future holiday makers booked in over the New Year period. Please do not visit the Park. The Park is now closed under Tier 4 , Stay at Home regulation.

If you have a holiday booked with us between now and the next review, we will be in touch to transfer your holiday or you can choose to take a gift voucher with an extra £25 credit against a future booking or we will arrange a full refund. If you are staying with us under one of the exemptions to this rule such as a house move, please let us know and provide evidence that you are exempt under closure.

‘Tier 4 - You cannot leave your home or the place where you are living for holidays or overnight stays unless you have a reasonable excuse for doing so. This means that holidays in the UK and abroad are not allowed. This includes staying in a second home or caravan, if that is not your primary residence.’

Please note that the UK situation and Government legislation can change at any time and we apologise in advance if the rules change at short notice. We are constantly monitoring the situation and keeping up to date with the latest Government advice. The current legislation is enforceable by law. We have a zero-tolerance policy to protect you, other guests, and our staff. Our priority is to keep you safe and help to stop the spread of Covid-19.

The list of the tier guidance and affected areas can be found here:

https://www.gov.uk/guidance/full-list-of-local-restriction-tiers-by-area

https://www.gov.uk/guidance/local-restriction-tiers-what-you-need-to-know

We apologise for the inconvenience please stay safe.

It’s our responsibility to prevent the spread of the virus collectively and we all have a duty to each other, as we all have to our team and our local community.

Below is a summary of the restrictions around travel and social contact and our FAQ.

Travel
:

  • If you live in a tier 1 area you may travel to a tier 2 area and should follow the rules for that area while you are there.
  • If you live in a tier 2 area, you may travel to a tier 1 area and must continue to follow tier 2 rules when you travel to a tier 1 area.
  • If you live in tier 1 or 2, you should avoid travel to or overnight stays in tier 3 areas other than where necessary, such as for work, education, youth services, to receive medical treatment, or because of caring responsibilities.
  • If you live in a tier 3 area, you can continue to travel to venues or amenities which are open but should aim to reduce the number of journeys you make where possible. You should avoid travelling to other parts of the UK, including for overnight stays other than where necessary, such as for work, education, youth services, to receive medical treatment, or because of caring responsibilities.
  • If you live in a tier 4 area, you must not leave your home unless you have a reasonable excuse (e.g. for work or education purposes).

Social contact:

  • People in tier 1 will be able to gather in groups of up to 6 (or larger if from a single household) indoors or outdoors.
  • People in tier 2 will be able to gather in groups of up to 6 outdoors but must only socialise within their own household/support bubble indoors.
  • People in tier 3 must only socialise within their own household/support bubble indoors and in most outdoor areas, though they are able to meet in outdoor public spaces, including parks, gardens, and outdoor heritage sites in groups of up to 6.
  • People in tier 4 you cannot meet other people indoors, including over the Christmas and New Year period, unless you live with them, or they are part of your support bubble. Outdoors, you can only meet one person from another household.

For more information on what restrictions are in place in which tier, please click here;

Test & Trace

It is now a legal requirement for hospitality/tourism and other businesses including holiday parks and campsites in England:

  • to continue with track and trace work
  • and to display NHS QR code poster/s so that customers can register their presence using the NHS COVID app

Please note, where customers refuse to provide contact details (either under our own track and trace arrangements or checking in with the NHS app). The 'Test & Trace' app must be downloaded in advance to scan the QR code posters.

Face masks

It is now illegal not to wear a face mask (unless you are exempt ) in all hospitality settings. Please wear a face mask when you visit the reception, shop or bar areas. See more government guidelines about wearing a mask here.

Holiday Home sales

Holiday home sales viewings will be by appointment only. Please contact us directly to arrange a timed appointment on 01539 531578

Extra measures have been put in place for holiday home viewing, these include: pre & post viewing sanitization of the apartment, social distancing measures. Where possible, consultations will take place outdoors.

Holiday homes will be cleaned after each viewing and windows will be opened.

FAQs

What is the ‘rule of six’? In England, a maximum of six people from multiple households can meet up both indoors and outdoors - in private homes, pubs, restaurants and parks. All ages are included in the headcount. There are some exceptions - for example when a single household has more than six occupants or forms part of a social bubble OR subject to further restrictions from local lockdown restrictions. These extra restrictions are applicable to areas of risk classifies, Medium. High, Very High. Extra restrictions include households that are not permitted to mix in any setting or advised not to travel to/from restricted areas. Please check the local guidance where you live to determine your ‘rule of six’ https://www.gov.uk/guidance/local-covid-alert-levels-what-you-need-to-know#what-local-covid-alert-levels-mean

Rules of six and using our onsite facilities? (Following COVID-19 secure guidelines) – such as cafe's and bars – can still hold more than six people in total. But within those venues, there must not be individual groups larger than six, and groups must not mix socially or form larger groups. Local restrictions also apply. Please check the local guidance where you live to determine your ‘rule of six’ https://www.gov.uk/guidance/local-covid-alert-levels-what-you-need-to-know#what-local-covid-alert-levels-mean

There are more than six people in my family and we live in a local lockdown restricted area. Can we go away on holiday together or visit our holiday home? If you all live in the same household or form a support bubble as part of a larger extended family, you must follow the guidance set out by the Government based on where you live. If you are holidaying in an area with a higher risk level then you must abide by the higher risk lockdown rules. Please check the local guidance and postcode to find out the level of risk when traveling from/to an area https://www.gov.uk/guidance/local-covid-alert-levels-what-you-need-to-know#what-local-covid-alert-levels-mean

I don’t live in an affected local lockdown (Tier 1 & 2) restricted area – can I go on holiday with another family? This is the latest Government advice for the rule of 6. https://www.gov.uk/government/publications/coronavirus-covid-19-meeting-with-others-safely-social-distancing/coronavirus-covid-19-meeting-with-others-safely-social-distancing

What is a support bubble? Please see the Government guidance for clarification of a ‘support bubble’ https://www.gov.uk/guidance/making-a-support-bubble-with-another-household.

What are the local lockdown restrictions? Here is the latest update for areas affected by local lockdown measures https://www.gov.uk/government/collections/local-restrictions-areas-with-an-outbreak-of-coronavirus-covid-19#areas-with-local-restrictions

What happens if the rules change during my holiday? If you are on holiday and the rules have changed, please contact us immediately.

I am on holiday and now my home town is within a local lockdown restriction, what does that mean? If you are on holiday and the rules have changed, please contact us immediately.

What happens if I am unable to leave the Park and return home? Please contact us immediately so we can help you make arrangements.

Can I book a holiday with you for 2021? Yes, we are taking bookings now and OPEN for touring, glamping and self-catering holidays. You can book with confidence with our refund guarantee.

What happens if I feel unwell whilst on the park, or are exhibiting any symptoms of COVID-19? We ask that you please let us know and make arrangements to return home ASAP.

What happens if I feel unwell before my visit or are exhibiting any COVID-19 symptoms?
Please stay at home and re-schedule your visit to a time when you are not exhibiting any symptoms.

Can I get my money back if I to cancel my holiday due to Covid 19 restrictions? Yes. Please note if you have a holiday booking with us and the COVID-19 situation has changed you can transfer your booking or you can request a refund. We have also opened bookings for 2021 and you can book with confidence with our deposit guarantee. No deposit to pay on 2020 bookings and just a 10% deposit on 2021 bookings at 2020 prices.

I am a holiday home owner can I invite extended family or friends to use my holiday home? We are asking our owners to limit use of their holiday homes to themselves and not to extended members of their families or friends. Please take note of the lockdown restrictions where you live, if you live in a high or high risk area , extra restrictions will apply.

Will the children’s play area open? Yes. Subject to change in line with Government guidelines and advice.

Will the bar be open? Please refer to the door sign for opening and closing times in compliance with current guidelines. All customers will be required to check in on the NHS app or alternatively you can sign in on own manual sign in system. We are required to retain this data for 21 days by law. If you refuse to leave your details, we cannot permit entry to the bar. We will be operating a table service.

How do I book a sales appointment? Please call 01539 531578 and we’d be happy to suggest a convenient time to visit and view.

Should I wear a facemask? It is now illegal not to wear a face mask (unless you are exempt ) in all hospitality settings. Please wear a face mask when you visit the reception, shop or bar areas. https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own/face-coverings-when-to-wear-one-and-how-to-make-your-own

FAQs - holiday home owners

There are more than six people in my family, can we visit our holiday home? If you all live in the same household or form a support bubble as part of a larger extended family, yes, you can stay in your holiday home together. Please take advice from the restrictions in the area where you live., they do apply to you visiting and staying at the Park. Rules are different with visitors from/to High and Very High risk areas.

I live in a Tier 1 & 2 local lockdown area – can I visit my holiday home with another family? From the 14th September, you may still visit your holiday home however you should not go visit your holiday home in England with people you do not live with (or who are not in your support bubble) in a group larger than six people, with the exception when a single household has more than six occupants. This is the latest Government advice for the rule of 6https://www.gov.uk/government/publications/coronavirus-covid-19-meeting-with-others-safely-social-distancing/coronavirus-covid-19-meeting-with-others-safely-social-distancing

What are the local lockdown restrictions? Here is the latest update for areas affected by local lockdown measures https://www.gov.uk/government/collections/local-restrictions-areas-with-an-outbreak-of-coronavirus-covid-19#areas-with-local-restrictions If you live inside an area with local restrictions, you can visit your holiday home outside that area but you should only socialise indoors with members of your own household or support bubble. No mixing in public areas bars, receptions etc.

Can I invite friends and family to my holiday home? Please check the local restrictions in the area where you live to determine whether you are permitted to mix with other households indoors or outdoors under the UK rule of six. The UK rule of six does not permit any more than six persons from different households meeting as a group. If you live in a local lockdown restricted area high or very high, you are not permitted to mix with any other household other than persons you live with or your social bubble indoors or outdoors.

What happens if the rules change whilst I am at my holiday home? If you are visiting your holiday home and the rules have changed, please contact us immediately.

I am at my holiday home and now my home town is within a local lockdown restriction, what does that mean? If you are visiting your holiday home and the rules have changed, please contact us immediately.

We would like to say a massive thank you for all your continued support, patience and understanding as we operate under these procedures/guidelines. It is a difficult and challenging time for us all. Please be kind and considerate to your fellow guests on park, our team and the local community. Stay safe and well.

Please note that the UK situation and Government legislation can change at any time and we apologise in advance if the rules change at short notice. We are constantly monitoring the situation and keeping up to date with the latest Government advice.

We apologise for the inconvenience to our owners affected but please #StayHome #StaySafe #SaveLives

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