01539 531 578
Tower Wood, Windermere, LA12 8NR
Service rating : Staff were friendly and facilities were of good quality and well maintained. I would have preferred the touring pitches to have been by the lakeside.Product : Pitch not very level and no views.
Service rating : Friendly and welcoming. Check in was a little disorganised. Same queue for check in and paying for purchases in the shop. This could easily be improved.Product : On arrival we were very impressed. Spotlessly clean and well equiped. However, not enough hot water for 1 shower never mind 4! Couldn't get the heated towel rail to work. We told staff at reception who said it would be looked at that day while we were out. Not sure if they did but neither issue was fixed. Joiner turned up just after 8am to fix a wobbly handrail and proceeded to use a nail gun and hammer! He did say he wouldn't be long but It was our last morning and we missed out on a peaceful breakfast, shame😢. Wobbly kitchen tap and toilet seat. It's an incredible location but they need to focus on the details especially if they are using words like "deluxe". Other reviews have mentioned the lack of hot water so I think they need to address it instead of making out they are surprised when you complain about it. Would definitely recommend a stay in these beautiful surroundings and we would definitely return providing they fix the hot water issue and be more mindful of the details, then it would be worthy of the "deluxe" label.
Service rating : Such a fantastic location. Great facilities and friendly staff. I would recommend to anyone looking for a break with their familyProduct : The tent was big and comfortable and the decking out front was a really nice feature
Service rating : We thought the park was beautiful. Very well laid out, peaceful and the toilet facilities were spotless . The team at reception were very helpful and always friendlyProduct : Our pitch was in a great location and was sited next to our friends as requested . Thank you
Service rating : Wonderful place, perfect with children. Will definitely return next year!Product : Very high standard, excellent property.
Service rating : We have stayed at hill of Oakes a few times mobile homes & last year a dog friendly pod This year the lodge needs to be disabled updated though & a make over on patio I would stay there again mindProduct : It was acceptable we have stayed at hill of Oakes a few times before
Service rating : Lovely spot close to lake shore. We were in a camper van. The touring area we were in was rather close to the trees and was very shady and all standings were on slate, no grassy areas. Plenty of activities down by the lake and excellent facilities, shop, toilet block and pretty coffee area by the lake.Product : Where were a bit to overhung by trees. Would have liked a patch if grass but the slate chippings were ok. Excellent facilities and plenty of activity on the lake.
Service rating : overall the service was brilliant all members of staff were polite, friendly and welcoming. the online booking was very easy to do and it was able to show me only specifications that i needed.Product : i have completely fallen in love with glamping!! Hills of oaks pod was immaculate both inside and outside the surrounding area.we were practically in the water, i was blissful and tranquil.the complimentary wine and chocolate an added bonus. cannot wait to be there again soon
Service rating : Very well presented and clean accommodation. Excellent location and facilities, we will be back!Product : Very impressed, loved the pod experience
Service rating : This is a perfectly located site right on the edge of the lake. Great for kids: playpark, paddling, swimming, delightful boat journey to Lakeside for aquarium, steam train and lake tours. Staff in well appointed shop/reception very helpful.Product : The touring pitches were pretty level with electric hook up, water and TV at each pitch. Toilet block was very clean and spacious. Bit of a nuisance having to arrange to get a key for it (deposit required) especially if you are a late arrival.
Service rating : The apartment was clean with good quality fixtures and fittings. The park is in a great location for exploring the lakes with great views. There were, however, two items that could be improved. Only having one key when there are two couples staying in the apartment with two cars is very inconvenient. Having the option of two keys would be good. The second improvement is the WIFI. Only having 5GB free when there are several people staying in this day and age is poor. I expect free WiFi throughout my stay.Product : Spacious well appointed clean apartment with great views
Service rating : Amazing facilities! we had a lovely stay in one of the safari tents, staff were very attentive and the site is in a perfect location. We would definitely come back.Product : Perfect, there was only 2 of us but it would be more than comfortable for a family of 6. Everything was very easy from booking to checking in and out. The beds were beyond comfortable, we both had the best nights sleep in a long time! Being able to cook in the facility and eat outside in the decking was lovely in the evening and the log burner created such a cosy atmosphere. The only thing I would suggest was that we were only supplied logs for the fire. Kindling and a lighter/matches would have been ideal. Also there isnt a safe way of locking the tent whilst you're in it at night. However I got the feeling that the site was very safe and this wouldn't be an issue. You could lock the tent during the day to protect valuables but I didnt feel comfortable locking it at night if there was a fire etc. We highly recommend this site and the safari tents themselves. We would definitely come back.
Service rating : Wanted to stay an extra night and they were very accomodating and friendlyProduct : Great pitch plenty of space
Service rating : Beautiful location facing lake. Apartment was spotless along with the site. All staff very friendly and helpful. Would recommend a visit.Product : Beautiful apartment. Clean and well set out. Excellent view from apartment.
Service rating : Very disappointed with lack of view of Windermere, touring pitches on website show lake side camping, reality is completely surrounded by trees up a very steep hill from what little shore line was available , no view no phone signal no tv reception for half the time we were there , we left a day early , it was the most expensive and disappointing site I’ve ever been to in 35 years of caravaningProduct : No view first pitch offered was beside busy road second site better still in trees
Service rating : Staff were very friendly and helpful.Product : The spaces are a good size and well situated.
Service rating : Very nice site. Quiet and secluded. The tourer pitches have no view at all, which is a shame. We thought access with a caravan was quite challenging. Someone new to caravanning would find it pretty hard. We had a full serviced pitch which was very nice to have. The shop, while well stocked, could fo with longer opening hours. It was good to have a launderette, too. We would return.Product : Worked well - not much more to say, really?
no local info for the surrounding area, recycling area was very untidy, rubbish on the ground and containers are very smelly.no grass areas to enjoy the lake view, but very queit and tucked in location
Service rating : Hill of oaks is een prachtige camping, het gedeelte voor de toercaravans is ongeveer midden op het park, vlak bij het toiletgebouw. Voor de rest tref je slechts vaste bewoners aan in chalets en grote stacaravans.Het sanitair is prachtig en wordt goed onderhouden.Voor wandelaars ligt de camping niet gunstig, omdat je te allen tijde langs een drukke verkeersweg moet lopen. Geen documentatie mbt wandelingen aanwezig. Recht tegenover de camping is wel een wandeling te maken.Product : Grote vlakke plek, maar er komen wel veel auto’s voorbij
Service rating : The location is fantastic. The reception area with seating by the lake is first class. So relaxing. Shower blocks top class. Could not fault. I have given three stars because of following reasons1) Asked for boat to pick us up one morning. Never turned up. Boat company said the park had not booked one 2)Pitches hard to find. No help given and no guidance regarding position of van on pitch. We saw so many others unable to allocate their pitch. 3) Returned by taxi one night at 9.45. The barrier was down and driver unable to open it. We phoned and were told someone would be there in 10 minutes. Taxi could not wait and we had to walk back to our pitch. Glad it was not too dark 4) pitches 11,12,13, shared two water taps. This was not explained when we arrived. This caused a bit of a mix up with one person even asking another if we had actually paid for our water. We hadProduct : Look at my last statement
On 05-Jul-2019 the supplier responded:Thank you for your feedback. We are pleased you enjoyed your stay with us and we have taken on board all of your comments raised.Kind regardsJosephCustomer Services
On 05-Jul-2019 the supplier responded:Thank you for your review