Hill of Oaks Park is Open
COVID-19 update at 23rd September 2020
Limits on the number of people you can see socially have changed. From Monday 14 September, when meeting friends and family you do not live with (or have formed a support bubble with) you must not meet in a group of more than 6, indoors or outdoors. The ‘rule of six’ is applicable to all holidays bar official Government exemptions listed here. (See link) https://www.gov.uk/government/publications/coronavirus-covid-19-meeting-with-others-safely-social-distancing/coronavirus-covid-19-meeting-with-others-safely-social-distancing
If you have booked a holiday with us that is now in breach of this law, please contact us immediately. We reserve the right to refuse your booking or ask you to leave the premises, no refunds will be given.
Holiday home owners
Limits on the number of people you can see socially have changed. From Monday 14 September, when meeting friends and family you do not live with (or have formed a support bubble with) you must not meet in a group of more than 6, indoors or outdoors. We reserve the right to challenge owners who are in breach of the new law. The ‘rule of six’ is applicable to all holiday home owners and their families. Government exemptions can be seen listed here. (See link) https://www.gov.uk/government/publications/coronavirus-covid-19-meeting-with-others-safely-social-distancing/coronavirus-covid-19-meeting-with-others-safely-social-distancing. Please note if you are travelling from a restricted area, local lock down measures apply and the ‘rules of six’ are different. For more detailed information and areas affected please click here https://www.gov.uk/government/collections/local-restrictions-areas-with-an-outbreak-of-coronavirus-covid-19
Local lockdown restricted areas – applicable to holiday makers
Please note if you are travelling from a restricted area, local lock down measures apply and the ‘rules of six’ are different. We reserve the right to refuse holiday bookings of more than six people under local lockdown measures. No refunds will be issued if you are in breach of this law. For more detailed information and areas affected please click here. https://www.gov.uk/government/collections/local-restrictions-areas-with-an-outbreak-of-coronavirus-covid-19
'Test & Trace'
It is now a legal requirement for hospitality/tourism and other businesses including holiday parks and campsites in England:
Please note, where customers refuse to provide contact details (either under our own track and trace arrangements or checking in with the NHS app), then all reasonable steps will be taken to prevent access to the bar areas. 'Test & Trace' app must be downloaded in advance to scan the QR code posters https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/
It is now illegal not to wear a face mask (unless you are exempt ) in all hospitality settings. Please wear a face mask when you visit the reception, shop or bar areas. https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own/face-coverings-when-to-wear-one-and-how-to-make-your-own
“Business is unusual” so please bear with us as we welcome you back to the park with new safety measures in place. We are delighted to announce that we are now open for holiday home owners and are accepting new holiday bookings. We are open for holiday home sales but you must pre-book an appointment. We are experiencing a large volume of calls and emails so please bear with us and we will get back to you ASAP.
We place the utmost importance on the safety and wellbeing of our customers and team members. We have strengthened our health and safety measures to reduce the risk associated with the presence of COVID-19 that are in line with Government guidelines.
Some of the measures set out below may be clearly visible to you from the moment you arrive at the park and others require patience and consideration from all of our customers to help ensure that everyone maintains social distancing. If you are unsure about any aspect of these measures, please contact the Park Manager.
We thank you for your patience and understanding as we operate under these procedures/guidelines. We request you are kind and considerate to your fellow guests on park, our team and the local community.
In addition to essential 2m social distancing and hand sanitising, the following measures will be in place:
Please read if you have booked a holiday or booked a touring pitch with us;
If you feel unwell please or have any Covid-19 related symptoms, you must contact us before your holiday start date and we will transfer your holiday to a later date. If you become unwell during your holiday or stay with us, you must inform us as soon as is practicable and make arrangements to return home thereafter. If your holiday is cancelled in this instance and cannot be completely fulfilled, we will either re-book an additional booking at a later time, subject to availability or partially refund the cost of the remaining holiday.
Whilst staying with us, it is essential social interaction is practised in line with current social distancing rules. Your holiday accommodation should be used by you and members of your booking party only. This includes your own touring caravan, campervan or motorhome. Any social gatherings in holiday accommodation, touring caravans, campervans or motorhomes, of people not part of your immediate “social bubble” are not permitted – please see government guidelines below;
We respectfully ask that these conditions are observed and reserve the right to ask you to vacate the pitch or accommodation and leave the park in the event that any social distancing or any measures designed to inhibit the spread of the virus are not followed. Our aim is to ensure the safety and wellbeing of our customers and team members and in the event any persons are asked to leave the park no refunds will be issued.
Please note that many hospitality businesses and attractions will be operating under similar conditions. We advise customers to check with them before you visit.
Our local community
We ask our visitors to be kind and considerate towards the local communities who live and work in this area. Most hospitality business and attractions are now open and are welcoming back visitors once again. However, with stricter guidelines now imposed, it is even more crucial that visitors adhere to the implemented procedures to keep both visitors and staff safe. Prior to your visit, please check the business’s social media channels and website for updated information about what to expect. We’re all in this together. Kindness, understanding and respect will help all of us get through this difficult and challenging time.
Holiday home sales
We would like to say a massive thank you for all your continued support throughout this difficult time. Please be kind and considerate to others and most of all stay safe.
Please view our Covid19 risk assessment here
What happens if I feel unwell whilst on the Park, or are exhibiting any symptoms of Covid19? We ask that you please let us know and make arrangements to return home ASAP.
What happens if I feel unwell before my visit or are exhibiting any Covid19 symptoms? Please stay at home and re-schedule your visit to a time when you are not exhibiting any symptoms.
I am a holiday home owner can I invite extended family or friends to use my holiday home? We are asking our owners to limit use of their holiday homes to themselves and not to extended members of their families or friends.
Will the children’s play area open? Facilities have reopened in a phased manner. However, this is subject to change in line with Government advice/guidelines.
How do I book a sales appointment? Please call 015395 31578 and we’d be happy to suggest a convenient time to visit and view.
Should I wear a facemask? It is now illegal not to wear a face mask (unless you are exempt ) in all hospitality settings. Please wear a face mask when you visit the reception and shop. https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own/face-coverings-when-to-wear-one-and-how-to-make-your-own
Wednesday 23rd of September 2020