Hill of Oaks Lodge & Caravan Park FAQs

Frequently asked questions

All you need to do is ask

You'll find answers to some of the most common queries right here. However, if you can't find what you're looking for, don't hesitate to get in touch - we'd be happy to help.

General

  • What are your season dates?

    You can book our self-catering accommodation for holidays right up until 5 January, 2026. Please note that the park will then close for its annual winter break, reopening in March.

  • Can I bring my dog?

    Hill of Oaks is a dog-friendly holiday park. Please note that there is an additional charge for dogs staying in all self-catering and glamping accommodation. For short stays, the charge for dogs is £25 per dog/per stay. For stays of 7 nights or more, the charge is £40 per dog/per stay. A maximum of 2 dogs is allowed per accommodation.

    While we love welcoming dogs to Hill of Oaks, we also recognise the needs of guests with allergies. Therefore, we offer dog-free accommodation options. However, please be aware that where accommodation is listed as not dog-friendly, this does not guarantee that the property has not been occupied by pets in the past.

  • What time is check-in and check-out?

    Check-in is from 4pm and check-out is at 10am.

  • When is the reception open?

    Reception is open daily from 9am to 5pm.

  • When is the café and shop open?

    Our shop and takeaway opening hours vary according to the season. Please call or drop into reception to enquire.

  • What is the cancellation policy?

    Please refer to section 9 of our Booking Terms and Conditions.

  • How much will the deposit be?

    10% of your booking total (or one night if touring). The full balance will be due 4 weeks before your stay.

  • I’m bringing a baby, are a travel cot and high chair provided?

    Travel cots and high chairs are available to hire for £15 per item. If you require these, please add them upon booking. Subject to availability. Please be aware that a mattress and bedding for the travel cot are not included, so you will need to supply your own.

  • Are there accessible facilities?

    Yes, we have glamping pods available which offer accessible features. Our reception and shop/café are also accessible, with an accessible WC. Dedicated accessible parking is also available. Please see our accessibility guide for full details.

  • Can I bring my boat?

    We're excited for you to enjoy the water during your stay! Unfortunately, boats on trailers aren't permitted on-site. Good news though — you can bring your canoes, kayaks, paddleboards, and inflatables. A small charge applies, and we kindly ask that these be stored directly at your accommodation.

  • Is there Wi-Fi?

    Wi-Fi is available, but please note that due to our rural location, it is suitable for browsing and checking emails only, not for streaming. However, 4G may be available depending on your network coverage.

  • Do you have an electric car charging point?

    Yes - we have 2 double 11kW EV chargers on-site. Charges apply. Please download the Monta app in advance of your stay and follow the instructions to charge your vehicle. This is the link for the Monta app in Apple and Android stores. https://monta.com/uk/monta-charge/

     

Glamping

  • When can I book a glamping holiday?

    You can book our self-catering accommodation, including glamping, right up until 5 January, 2026. Please note that the park will then close for its annual winter break, reopening in March.

  • I’m staying in a glamping pod, what should I bring?

    Our glamping pods come fully equipped with everything you will need to enjoy your stay so no need to bring anything you wouldn’t normally.

  • Can I bring a BBQ?

    Yes, as long as the unit is raised well away from the grass, decking or facilities. Please let us know in advance so we can provide a heatproof pad for you.

  • I am staying in a safari tent, what should I bring?

    Your safari tent is fully prepared with all the essentials for a comfortable stay. That said, to truly enhance your comfort during the cooler months (September through January), we strongly recommend bringing extra layers and blankets to ensure you stay warm.

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