Hill of Oaks Lodge & Caravan Park FAQs
Frequently asked questions
All you need to do is ask
You'll find answers to some of the most common queries right here. However, if you can't find what you're looking for, don't hesitate to get in touch - we'd be happy to help.
General
- What are your season dates?
Our 2020 holiday season for touring, self catering cottages, lodges, apartments, holiday home owners, safari tents and woodland glamping pods is from 1st March 2020 – 6th January 2021. Lakeside glamping options run from 1st March - 14th November 2020.
- Can I bring my dog?
Hill of Oaks is dog-friendly and a charge of £25.00 per dog per stay applies for all self-catering and glamping accommodation. However, we do keep some accommodation dog-free for those who suffer from allergies.
- What time is check-in?
4pm
- What time is check-out?
10am
- When is the reception open?
On arrival days reception is open Monday and Friday from 9am to 6.30pm. For the rest of the week 9am - 5.30pm.
- When is the Bistro and Farm Shop open?
Seven days a week 9am to 4pm (subject to changes)
- What is the cancellation policy?
Please see section 3 of our terms and conditions.
- How much will the deposit be?
10% of your booking total (or one night if touring). The full balance will be due 4 weeks before your stay.
- I’m bringing a baby, are there cots available?
Currently cots and high chairs are not provided due to the pandemic.
- Are there accessible facilities?
Yes, we have accessible glamping pods available to hire which are accessible. Our Bistro and Farm Shop are also accessible and have an accessible WC. Dedicated accessible parking is also available next to the sales office. Please see our accessibility guide for full details.
- Can I bring my boat?
Sorry, but boats on trailers are not permitted. Canoes, kayaks, paddleboards and inflatables are permitted and must be stored on the booked accommodation.
- Is there wifi
Yes, all accommodation comes with a welcome allowance of free WIFI. Additional data can be purchased at an additional cost.
- What COVID-19 measures do you have in place?
We have a dedicated COVID-19 page which can be found here.
Glamping
- When can I book a glamping holiday?
Our holiday season for safari tents and woodland glamping pods is from 1st March 2020 to the 6th January 2021. Lakeside glamping options run from 1st March - 14th November 2020.
- I’m staying in a glamping pod, what should I bring?
Our glamping pods come fully equipped with everything you will need to enjoy your stay so no need to bring anything you wouldn’t normally.
- Can I bring a BBQ?
Yes, as long as the unit is raised well away from the grass, decking or facilities. Please let us know in advance so we can provide a heatproof pad for you.
- I am staying in a Safari Tent, what should I bring?
Our Safari Tents come fully equipped with everything you will need to enjoy your stay so no need to bring anything you wouldn't normally. We do recommend in the colder months (September to January) to bring extra layers and blankets, to stay nice and cosy by the log burners.
Touring
- What time is check-in?
12 noon
- What time is check-out?
10am
- What is provided on the pitch?
Electricity, water and TV aerial. Our deluxe pitches also have grey waste.
- Can I book a seasonal touring pitch?
No, we only offer short stay pitches, discounts are available on stays more than 2 months – call our reservations team to enquire.
- What is the maximum length of tourer I can bring?
8m
- Can you see the lake from the touring pitches?
Only a short 2 minute walk from the touring field will have you overlooking Windermere with an uninterrupted view.
- Can I bring an awning?
Yes you can
- Can I park my car next to my pitch?
Of course, each pitch has an allocated parking spot next to it for a car
- Can I bring a tent?
We ask customers to please refrain from bringing tents of any kind to the site. Thank you.
- Can I bring a boat?
Sorry, but boats on trailers are not permitted. Canoes, kayaks, paddleboards and inflatables are permitted and must be stored on the pitch
