Hill of Oaks Lodge & Caravan Park

Accessibility guide

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Level Access

  • There are low level counters provided in the Reception and Shop
  • There is level access to:
    • Reception
    • Shop & Bistro (there is a permanent ramp)
    • Toilets & Laundry facilities
    • Accessible lake view pods

Visual

  • Clear signage is used throughout the park with pictograms where appropriate.
  • Walls and doors to main areas have high colour contrast.
  • The park is dimly lit at night due to our dark sky policy. Torches are available to buy at the shop, however, we recommend bringing your own.

Dementia

  • Clear signage is used throughout the park with pictograms where appropriate.
  • Familiarisation visits are available on request.
  • There are adjustable light settings in Hive Cabins.

Autism

  • We offer contactless check-in so you can head straight to your accommodation with no queues or waiting around.
  • We have a sensory story available here
  • Familiarisation visits are available on request.

Hearing

  • We have a hearing loop in the reception/shop.
  • All staff have disability awareness training.
  • TVs have subtitles.

General

  • All staff have disability awareness training.
  • Staff are available 24 hours a day.
  • There is disabled parking outside of the reception/shop.
  • Dogs are welcome in all areas except the toilet/shower block.

At Hill of Oaks we want to provide an enjoyable experience to everyone and are committed to providing as much information about our current facilities and future plans as we can.

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  • Getting Here

    Our Address:

    Hill of Oaks, Tower Wood, Windermere, LA12 8NR

    Travel by Public Transport

    First Trans Pennine Express and/or Avanti West Coast, run train services to Windermere Station changing at Lancaster from London Euston, Birmingham, Manchester and Manchester Airport, Preston, Oxenholme, Carlisle, Glasgow and Edinburgh.

    Travel by Taxi

    For local accessible taxis we recommend LAKESIDE TAXIS (015394 88888)

    Parking

    • There is ample room for parking/manoeuvring outside reception with level access
    • Disabled parking is available outside the shop with level access in the form of a permanent ramp
    • Each accommodation has an allocated space for parking with ample room for unloading/manoeuvring
    • Please note, parking for all units apart from the Woodland Cottages and the Boathouse is on a gravelled surface
  • Getting Around Inside

    Reception

    • The Reception has level access with two thin doors one after the other around a corner
    • There is a lowered counter

    Farm Shop & Bistro

    • The main entrance to the shop and bistro has 6 steps and handrails, with a wide permanent ramp to the side with level access
    • There is a lowered counter
  • Getting Around Outside

    General

    • The park has tarmac roads throughout with occasional speed bumps
    • The areas surrounding the touring pitches, safari tents, and woodland pods are gravelled
    • The accessible lakeside pods have permanent ramps and level access

    Outside the Shop

    • The Shop and Bistro is located at the centre of the park with level access in the form of a permanent ramp
    • There are picnic benches set up outside on a gravelled area overlooking Windermere
    • Drinks are commonly ordered at the counter inside, however table service can be made at special request.
  • Customer Care Support

    Accessibility Equipment

    Customer Care Support

    • Most staff have disability awareness training
    • Staff are available 24 hours a day
    • Guest information files in accommodation give details of local services and emergency procedures
    • Mobile phone reception is variable depending on your network, so a freephone is provided for emergency use outside the bistro/shop
    • Familiarisation visits are available if requested (subject to staff availability)
  • Accessibility Statement

    We are currently working on a full accessibility statement detailing exact measurements and photos.