Hill of Oaks Lodge & Caravan Park

Accessibility guide

At Hill of Oaks we want to provide an enjoyable experience to everyone and are committed to providing as much information about our current facilities and future plans as we can. We display information in two formats. Scroll on to see our facilities grouped into categories.

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Level Access

  • Ramped access to the café/shop
  • There is level access to:
    • Reception. Level access inside with two doorways. There are double doors to the front.
    • Shop. There is an exterior permanent ramp to the shop entrance.
    • Toilets & Laundry facilities
    • Glamping. The accessible lakeside pods have permanent ramps and level access – gravel parking area by the road side.

Visual

  • Clear signage is used throughout the park with pictograms where appropriate.
  • The park is dimly lit at night due to our dark sky policy. Torches are available to buy at the shop, however, we recommend bringing your own.

Dementia

  • Clear signage is used throughout the park with pictograms where appropriate.
  • Familiarisation visits are available on request.
  • There are adjustable light settings in some of the self-catering cottages/apartments and glamping pods.

Autism

  • We offer contactless check-in so you can head straight to your accommodation with no queues or waiting around.
  • We have a sensory story available here
  • Familiarisation visits are available on request.
  • Limited Wi-Fi due to rural location. We recommend guests download media content before your visit.

Hearing

  • We have a hearing loop in the reception/shop.
  • All staff have disability awareness training.
  • TVs have subtitles.

General

  • All staff have disability awareness training.
  • Staff are available 24 hours a day.
  • There is disabled parking outside of the reception/shop.
  • Please note, parking areas for all self catering accommodation apart from the Woodland Cottages and the Boathouse are a gravelled surface.
  • Dogs are welcome in all areas except the toilet/shower block.
  • Limited Wi-Fi due to rural location. We recommend guests download media content before your visit.

At Hill of Oaks we want to provide an enjoyable experience to everyone and are committed to providing as much information about our current facilities and future plans as we can.

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  • Getting Here

    Our Address:

    Hill of Oaks, Tower Wood, Windermere, LA12 8NR

    Travel by Public Transport

    First Trans Pennine Express and/or Avanti West Coast, run train services to Windermere Station changing at Lancaster from London Euston, Birmingham, Manchester and Manchester Airport, Preston, Oxenholme, Carlisle, Glasgow and Edinburgh.

    Travel by Taxi

    For local accessible taxis we recommend LAKESIDE TAXIS (015394 88888)

    Parking

    • There is ample room for parking/manoeuvring outside reception with level access
    • Disabled parking is available outside the café/shop with level access in the form of a permanent ramp
    • Each accommodation has an allocated space for parking with ample room for unloading/manoeuvring
    • Please note, parking for all units apart from the Woodland Cottages and the Boathouse is on a gravelled surface
  • Getting Around Inside

    Reception

    • The reception has level access with two thin doors one after the other around a corner
    • There is a lowered counter

    Café/shop

    • The main entrance to the shop/café has 6 steps and handrails, with a wide permanent ramp to the side with level access
    • There is a lowered counter
  • Getting Around Outside

    General

    • The park has tarmac roads throughout with occasional speed bumps
    • The areas surrounding the seasonal touring pitches, safari tents, and woodland pods are gravelled
    • The accessible lakeside pods have permanent ramps and level access

    Outside the Shop

    • The café/shop is located at the centre of the park with level access in the form of a permanent ramp
    • There are picnic benches set up outside on a gravelled area overlooking Windermere
    • Drinks are commonly ordered at the counter inside, however table service can be made at special request.
  • Customer Care Support

    Accessibility Equipment

    Customer Care Support

    • Most staff have disability awareness training
    • Staff are available 24 hours a day
    • Guest information files in accommodation give details of local services and emergency procedures
    • Mobile phone reception is variable depending on your network, so a freephone is provided for emergency use outside the café/shop
    • Familiarisation visits are available if requested (subject to staff availability)
  • More information

    We have a more in depth online Accessibility Guide that is available here. Please contact us at enquiries@hillofoaks.co.uk if you would like any further information.